Question 15: Are you as aldermen completely satisfied that QVMAG operation is fulfilling its strategic purpose.
Response: I understand Aldermen are satisfied regarding the basis of continual improvement and a rigorous process is now in place to fulfil its strategic purpose.
MY RESPONSE: Again, the question was addressed to the Aldermen individually and collectively and not management. The fact that the response has been provided by management there is an inherent lack of credibility in this response not to mention an element of unenlightening self-service.
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